Refund Policy

1. Refund Policy Overview

DTDC Packers & Movers aims to provide clear information about booking, cancellation and refund procedures. Refund requests are reviewed according to the booking details, services requested, services already performed and applicable payment terms.

The availability and amount of any refund may vary depending on the circumstances of the cancellation and the stage at which the service is cancelled.

2. Booking Cancellation

Customers who need to cancel a booking should contact DTDC Packers & Movers as early as possible and provide their booking or service reference where available.

• Cancellation requests should be communicated through an available official contact channel.
• The cancellation request may be reviewed according to the current stage of the booking.
• Services or resources already arranged or performed may affect refund eligibility.
• Any applicable cancellation or service charges may be deducted before processing an eligible refund.

3. Refund Eligibility

A refund may be considered where a payment has been received for a service that has not been performed and the applicable booking terms allow cancellation.

Each request is considered based on the actual circumstances, including the service booked, cancellation timing, work already completed and expenses or resources already committed.

4. Non-Refundable Charges

Certain charges may not be refundable where the related service, material, arrangement or expense has already been provided or incurred.

• Packing materials already purchased or used.
• Packing, loading or handling services already completed.
• Transportation or vehicle arrangements already committed.
• Special services or third-party charges already incurred.
• Other applicable charges agreed during booking.

5. Services Already Started

If packing, loading, transportation, storage or another requested service has already started, cancellation may not qualify for a full refund.

Any refund consideration will take into account the work completed, expenses incurred and services already provided.

6. Payment Reversal & Failed Transactions

If an online payment is unsuccessful but the amount has been debited from the customer's account, the customer should first check the transaction status with their bank or payment provider.

Where a payment provider reverses or refunds a failed transaction, the applicable amount may be returned through the original payment channel, subject to the provider's processing procedures.

For payment-related enquiries, please visit our Payment Page .

7. Additional Charges

Additional charges may apply where the customer requests services or requirements beyond the original quotation or where the actual moving requirements differ materially from the information provided at booking.

Such charges are separate from any refund calculation and may need to be settled according to the agreed service terms.

8. How to Request a Refund

To request a refund, customers should contact DTDC Packers & Movers and provide sufficient information to identify the booking and payment.

• Customer name.
• Booking or consignment reference, if available.
• Payment or transaction reference.
• Reason for cancellation or refund request.
• Relevant supporting documents where required.

9. Refund Processing

Once a refund request is received, the booking and payment information may be reviewed before a decision is made.

If a refund is approved, the applicable amount will generally be processed using the appropriate payment method or channel, subject to payment-provider processing requirements.

Processing time may vary depending on the payment method, bank, payment provider and other operational circumstances.

10. Duplicate or Incorrect Payments

If a customer believes that a payment has been made twice or an incorrect amount has been charged, they should contact us promptly with the relevant transaction information so the payment can be reviewed.

11. Service-Related Claims

Refund requests relating to service performance, missing items, damage or other shipment concerns may require separate review under the applicable service, claim or insurance terms.

Customers should provide relevant booking details, photographs, receipts or other supporting information where applicable.

12. Changes to Refund Policy

This Refund Policy may be updated from time to time to reflect changes in our services, payment methods, business practices or applicable requirements.

The latest version published on this page will provide the current general refund guidelines.

13. Contact Us

If you have questions regarding cancellation, refund eligibility or payment-related issues, please contact DTDC Packers & Movers.

• Phone: +91 7404291564
• Email: info@dtdcdomestic.com
• Website: www.dtdcdomestic.com