Privacy Policy

1. Introduction

DTDC Packers & Movers respects the privacy of visitors and customers who use this website. This Privacy Policy describes the general types of information that may be collected when you visit our website, submit an enquiry or contact us regarding our services.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on how you interact with our website, we may receive information that you voluntarily provide to us.

• Name and contact details.
• Phone number and email address.
• Pickup and delivery information.
• Moving or relocation requirements.
• Information submitted through enquiry or contact forms.
• Booking or service-related information provided by the customer.

Technical information such as browser type, device information, approximate usage information or website interaction data may also be collected automatically through standard web technologies.

3. How We Use Information

Information provided by visitors or customers may be used for legitimate business and service purposes, including:

• Responding to enquiries and requests.
• Preparing relocation quotations.
• Communicating about bookings and services.
• Coordinating pickup and delivery requirements.
• Providing customer support.
• Improving our website and customer experience.
• Maintaining website security and preventing misuse.

4. Communication With Customers

If you contact us through phone, email, enquiry forms or other available communication channels, we may use the information provided to respond to your request.

Service-related communication may include quotations, booking information, relocation coordination, payment-related communication, delivery updates or customer support.

5. Cookies & Similar Technologies

This website may use cookies or similar technologies to support website functionality, remember certain preferences, understand website usage and improve the visitor experience.

You can manage or disable cookies through your browser settings. Some website functionality may be affected when cookies are disabled.

6. Third-Party Services & Links

Our website may contain links to external websites, payment services, maps, social platforms or other third-party resources.

Third-party websites operate under their own privacy policies and terms. We recommend reviewing the privacy policy of any external website before providing personal information.

7. Data Security

We take reasonable steps to protect information provided through our website and business communication channels against unauthorised access, misuse or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Information Retention

Information may be retained for as long as reasonably necessary to provide requested services, maintain business records, respond to enquiries, resolve disputes, meet legal obligations or protect legitimate business interests.

9. Information Sharing

Personal information is not intended to be sold or publicly disclosed for unrelated purposes. Information may be shared where reasonably necessary to provide requested services, process transactions, coordinate relocation activities, comply with legal requirements or protect rights and safety.

10. Payment Information

If you make a payment through a third-party payment provider, the payment provider may process payment information according to its own terms and privacy policy.

For payment-related information, please visit our Online Payment Page .

11. Consignment Tracking

When you use our consignment tracking facility, information entered into the tracking system may be processed to provide available shipment or tracking information.

Please avoid entering unnecessary personal or confidential information into tracking forms.

Visit our Track Consignment page for shipment tracking.

12. Children's Privacy

Our services and website are intended for general users and business customers. We do not knowingly request personal information from children for unrelated purposes.

13. Your Information Choices

If you have questions about information you have submitted to us or wish to request clarification regarding its use, you may contact us using the details provided below.

Requests may be subject to reasonable verification and applicable legal or operational requirements.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, website, technology, legal requirements or business practices.

Any updated version will be published on this page. We recommend checking this page periodically for the latest information.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, please contact DTDC Packers & Movers using the details below.

• Phone: +91 7404291564
• Email: info@dtdcdomestic.com
• Website: www.dtdcdomestic.com